Gemma and Kelly (Directors)
Gemma and Kelly decided to take the brave step of opening a salon which not only offered the highest standard of treatments, but created a warm, and friendly environment, in which clients of all ages could relax. Gemma has ten years of experience as a beauty therapist, whilst Kelly has a huge amount of experience in the medical and cosmetic industry. Both mother and daughter put great emphasis on delivering a friendly and professional service.
Gemma is co-proprietor of Indulgence, as well as a fully qualified beauty therapist with over ten years experience. Since opening her own salon four years ago, Gemma has also branched out into the teaching side of beauty therapy. After completing her Diploma in teaching in the life long learning sector and training many new therapists over the years, Gemma also decided to become a assessor; meaning she is qualified to assess new therapists of their skills and have the deciding factor on when they are ready to pass certain stages of their course in beauty therapy. Gemma is, as a result, constantly training new and existing therapists at the salon to ensure the high standards she expects from her staff are upheld. Being very passionate about the beauty industry, and continually keeping up with new treatments and improvements, Gemma encourages all her staff to have the same keen interest in beauty and their careers for the future. She feels it is important for everyone to keep up to date with latest news and technology, and moving forward with the industry as it progresses.
Gemma is currently managing both branches of Indulgence beauty salon along with Kelly, going between Bexleyheath and Shortlands, to ensure the Indulgence reputation is maintained at both beauty salons.
Previously a therapist herself, Gemma has moved on from performing treatments and is now working on her teaching skills for the future, and busy keeping the Indulgence brand running smoothly along with mum and business partner, Kelly.
Kelly is also co-proprietor of Indulgence, and is the business and finance brains behind the salons. With vast experience in many different working environments, and growing up around a family business, Kelly knows the ins and outs of good business sense as if second nature. Dividing her time between working reception and managing both salon branches with Gemma, Kelly’s personality keeps clients returning to front of house for a good catch up before their appointment. Priding ourselves on being a warm and friendly salon, the girls at Indulgence all bring their own personalities to their work, building a good rapport with our clientele, which we feel is extremely important to our business.
Along with Gemma, Kelly is also involved with hand picking the best therapists in the surrounding area to join the Indulgence team. With both ladies to impress, new therapists certainly have their work cut out for them in the beginning. However, the business duo always ensure any new therapists joining the salon are completely confident in their abilities, bringing along with them excellent beauty skills, as well as their own little spark.
Kelly is our all-round Superwoman at Indulgence, keeping everything and everyone organised and ticking over as it should.
With Kelly and Gemma working together, the two bring both their skills and expertise together to make the salon what it is; a friendly, professional environment with top therapists performing a range of treatments to suit every single client.